Technical Support -


gurugram

2 Years

28000 -35000

Job Description

·         Working with customers employees to identify software problems and advising them for solution

·         Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

·         Interact with customers to provide and process information in response to inquiries, concerns, and requests about software

·         Logging and keeping records

·         Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers employees can try to fix problems themselves

·         Redirect problems to an appropriate resource

 

Skills

·         Should be able to think logically

·         Sharp understanding and memory of how software and operating systems work

·         Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

·         Ability to work with team

·         Strong customer focus

 

Education

UG: Any Graduate

PG: Post Graduation Not Required

 

About Recruiter -


Shalini Deshmukh

HR