·
Working with
customers employees to identify software problems and advising them for solution
·
Deliver service and
support to end-users using and operating automated call distribution phone
software, via remote connection or over the Internet.
·
Interact with
customers to provide and process information in response to inquiries,
concerns, and requests about software
·
Logging and keeping
records
·
Analyzing call logs so
you can spot common trends and underlying problems
Updating self-help documents so customers employees can try to fix problems
themselves
·
Redirect problems to
an appropriate resource
Skills
·
Should be able to
think logically
·
Sharp understanding
and memory of how software and operating systems work
·
Excellent listening
and questioning skills, combined with the ability to interact confidently with
clients to establish what the problem is and explain the solution
·
Ability to work with
team
·
Strong customer focus
Education
UG: Any Graduate
PG: Post Graduation Not Required
