· Overseeing the customer service process.
· Driving towards customer delight and ensuring smooth service and rendering of services.
· Maximizing weekly revenues by overachieving daily targets
Helps the customers
with Technical or Non-technical queries related to
· Resolving customer complaints brought to your attention.
Desired Candidate Profile
· Excellent Communication Skills (English & Hindi)
· Customer focus and problem-solving ability
· Basic Computer Knowledge
· At least 6 months Experience in CSE.
· Keen understanding of the business and technical context in which keys accounts are situated.
· Excellent active listening skills
· Excellent verbal communication
Attitude & Behavior
· Aggressive self starter who inspires a drives team
· Positive and enthusiastic attitude
· Handles Rejection well
· Customer focused and result oriented approach