Job Description

· Answer calls professionally to provide information about their orders and services or obtain details of complaints.

· Keep records of customer interactions, keep recording of inquiries, complaints, and comments as well as action taken.

· Follow up to ensure that appreciate actions were taken on customers’ requests.

· Refer unresolved customer complaints or requests to designated departments for further investigations.

· Strong communication skills

Required Candidate profile:

· Good Communication Skills

· Ability to listen and active problem-solving skills

· Good interpersonal skills

· Ability to handle pressure

· Problem Solving

· Decision Making

· Time management Skills

· Good knowledge of MS-Excel

Benefits:

· Medical Insurance for family

· Accidental Insurance

· Life Insurance

· 6 Days working

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Food allowance
• Life insurance
• Work from home

Schedule:

• Day shift
• Evening shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)