Job Description

Job Responsibilities

1. Will be in charge of all Customer Service-related tasks.

2. Take care of client complaints, inbound and outbound calls, and online chats.

3. Keep track of customer complaints and report them to the appropriate Quality team for a proper resolution and follow-up. Provide answers to customer questions and information.

4. Managing reports and working on CRM.

5. Any other tasks entrusted to you by management.

Key Competencies:

- Strong networking and communication skills, as well as fluency in English.

- A customer-centric mindset.

- A strategic strategy is required.

- Self-starter who can work under pressure, work well in a team, and multitask.

- Ability to operate in a fast-paced workplace is required.

- At least 6 months of service industry/call centre experience is required.

-Because this is a work-from-home position, a laptop, WiFi, and an Android phone are required.

Job Type: Full-time

Salary: ₹12,000.00 - ₹14,000.00 per month

Schedule:

• Day shift

COVID-19 considerations:
Yes

Application Question(s):

• We have a minimum bond of 6 months. Are you comfortable signing up for the same?

Yes or No

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)