1.
Contact potential or existing customers to
inform them about a product or service using scripts
2.
Answer questions about products or the company
3.
Ask questions to understand customer
requirements and close sales
4.
Direct prospects to the field sales team when
needed
5.
Enter and update customer information in the
database
6.
Take and process orders in an accurate manner
7.
Handle grievances to preserve the company’s
reputation
8.
Go the “extra mile” to meet sales quota and
facilitate future sales
9.
Keep records of calls and sales and note useful
information
10.
Proven experience as tele sales representative
or other sales/customer service role
11.
Proven track record of successfully meeting sales
quota preferably over the phone
12.
Good knowledge of relevant computer programs
(e.g. CRM software) and telephone systems
13.
Ability to learn about products and services and
describe/explain them to prospects
14.
Excellent knowledge of English
15.
Excellent communication and interpersonal skills
16.
Cool-tempered and able to handle rejection
