Assess hardware and software malfunctions by means of diagnostic tools and customer input
Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records
Educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes (for example, streaks on copies are often the result of dirty scanner glass, which is easily “fixed” without a service call)
Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
Update and maintain assigned machines per manufacturer specifications
Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options
Skills & Qualifications
High school diploma or equivalent
Reliable vehicle and clean driving record
Pass background check
Ability to work productively with minimal supervision
Good communication and customer service skills
Understanding of tools and technology needed to complete repairs (we provide tools)
