Profile : Customer Care Executive
Salary : 20k to 25k
Experience : 1 Year
Location : Netaji Subhash Place
JOB DESCRIPTION
. Handling calls and resolving the queries.
. Provide Back end services to Clients for Mortgage & Customer Service
. Engaged in handling inbound calls of different business Units.
. Provide World Class Customer Service.
. End to Transaction of Reports.
. Identify and assess customers’ needs to achieve satisfaction
. Build sustainable relationships and trust with customer accounts through open and interactive communication
. Provide accurate, valid and complete information by using the right methods/tools
. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
. Keep records of customer interactions, process customer accounts and file documents
. Follow communication procedures, guidelines and policies
